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Terms of Use


Preliminary notice: By using www.e-citulje.rs (hereinafter: e-citulje) or our service, you agree to certain provisions and rules (hereinafter: "Terms of use") which are stipulated below. USE OF THIS PAGE MEANS THAT YOU HAVE READ AND AGREED WITH THESE CONDITIONS. IF YOU DO NOT AGREE WITH THESE CONDITIONS, YOU ARE NOT ALLOWED TO USE THIS PAGE. THESE TERMS CONCERN YOUR USE OF THE PAGE, ANY CONTENT (SUCH AS TEXT, DATA, INFORMATION, SOFTWARE, GRAPHICS OR PHOTOGRAPHS) WHICH THE INTERNET PRESENTATION OF E-CITULJE MAY POST ON THE PAGE (HEREINAFTER "MATERIALS") AND ALL SERVICES THAT INTERNET PRESENTATION OF E-CITULJE MAY PROVIDE THROUGH THESE PAGES (HEREINAFTER "SERVICES"). THE PAGE, MATERIALS AND SERVICES IN THESE TERMS ARE JOINTLY DESIGNATED WEB PAGES OF E-CITULJE.


2. Obligation rights and liabilities

a) The liabilities of Site e-citulje as the contractual party are: to publish the subject of the obligation (obituary, condolence, memorial or memory); to keep permanently data as strictly confidential by not allowing data to get in possession of the third parties; to post additional questions (FAQ) to enable the client to post faster and more efficiently his obituary, condolence, memorial or memory; to enable all interested parties to view information posted on the Site as the prestation; in case of abuse to remove immediately false or maliciously posted data; to respond to the user, based on evaluation, with information from the domain of solicitous service; to assist the user to fill in the form for posting obituaries, condolences, memorials or memories; if necessary to enable the user to delete the obituary, condolence, memorial or memory out of personal reasons, providing that the request is submitted personally and properly signed; not to alter or embellish (in respect of style) the text, notwithstanding possible typographical errors made by the user.

b) The liabilities of the user as the contractual party are: the client is under obligation to pay for the service rendered (by means of a text message, internet or some other appropriate manner); the client shall choose the manner of payment himself/herself prior to posting an obituary, condolence, memorial or memory; clients who effect payment from another country may transfer the amount to the bank account of e-citulje, or by sending a text message to the same number (just add 00381), exclusively in counterpart in dinars of the official middle foreign currency exchange rate of the National Bank of Serbia applicable on that day; the user undertakes obligation not to post offensive, nor inappropriate words and expressions; the client undertakes obligation to post a true photograph of the deceased.


3. Disclaimer: We cannot guarantee entirety and accuracy of information. Site e-citulje shall not undertake liability for any possible error in contents of this web site. Data published on the pages of the Site are informative. Site e-citulje shall not guarantee, nor shall be responsible for accuracy, contents, completeness, legality, reliability or availability of information or contents displayed herein. Site e-citulje shall not undertake responsibility in case that a problem should arise in respect of user's obligation to pay for the services. Site e-citulje may upon reasonable evaluation decline to post herein data in case of well founded suspicion that they are false. The administrator shall not be hold responsible for any direct, incidental, consequential or other damage arising out of the use of the Site or other linked sites.
It is forbidden to reproduce in its entirety or parts the contents or services of Site e-citulje without permission, including modification of the contents and its publishing on another site, or copying home page of e-citulje on another site. Site e-citulje undertakes responsibility, in case of abuse, to take some action promptly and to remove such materials based on evidence submitted by the damaged party. Site e-citulje may alter or suspend services from time to time, for any reason, with prior notice or without it, without any responsibility towards the client or any third party. We retain the right to alter our terms of use from time to time, without prior notice.
The client shall be solely responsible for correctness of data entered for payment. Site e-citulje shall not be hold responsible and shall not bear any expenses in case that the client should erroneously effect payment in respect of announcement of obituary, condolence, memorial or memory. In such case the client should refer to the intermediary (mobile phone operator, bank with which the money transfer was made, etc.) Once the client enters data, he/she will not be able to change them in case that a certain period of time passes, as determined by the site operator. All terms of payment shall be clearly displayed on the Site page, together with instructions, in order to prevent errors in payment. All payments shall be made exclusively in dinars. Announcing an obituary, condolence, memorial or memory shall not be possible without data concerning payment. Site e-citulje shall not undertake any responsibility for manipulation of other person's credit cards. Only persons over 18 years of age shall be allowed to effect payment. in case that the client wishes to delete announcement of an obituary, condolence, memorial or memory, the Site shall not be under liability to reimburse him any amount, since the prestation will be considered fulfilled (and service rendered).


4. Scope of services rendered by the internet presentation of e-citulje:

a) General classification (pursuant to the Regulation on the classification of activities)
  • o 62.01 – Computer programming activities
  • o 63.1 – Data processing, hosting and related activities; web portals
  • o 63.12 – Web portals
  • o 63.9 – Other information service activities
  • o 63.99 – Information service activities not elsewhere classified


b) Actual scope of services:
  • enabling users to express condolences by providing electronic services through web pages
  • supplying third parties with information on: funeral services, memorial services and memories, date and place of funeral, name of the deceased, date of birth of the deceased, date of death of the deceased, photograph of the deceased, religious calendar
  • enabling publishing of text (titles, message contents and photographs of deceased persons)
  • gathering personal data from the users in view of protection of dignity of the relevant person, protection from abuse in respect of rights to privacy guaranteed by the Constitution, laws and regulations
  • protection of personal data about people (users and third persons) and obligation to restrain from supplying information to third persons.